Deleting Large Messages Using Webmail
These steps will walk you through the process of deleting a large or undesirable message from your e-mail box without the need to download it to your computer.
- Cancel the e-mail download process and close the e-mail software running on your computer, such as Outlook Express, Mozilla Thunderbird, Eudora, etc. This is a critical step. Failing to cancel and close your local e-mail software will cause this process to be unsuccessful.
- After closing your e-mail software, wait 3-4 minutes for any remaining locks on your e-mailbox to be released.
- Open your web browser and browse to the SVN homepage (http://www.svn.net).
- Click on the Secure Web Mail link, as indicated below.
- Enter your username and password, as indicated below. Then click Login.
- Your mailbox with e-mail messages will be displayed, as indicated below. The Size column will indicate the size of the message(s) in your mailbox.
- Click in the checkbox for each message you want to delete, as indicated below. Then click on the Delete button.
- After clicking Delete, you will be returned to the listing of your inbox. Depending on the size of your message and the load on the mail server, it may take a few moments for the message to be deleted.
- If the message is not deleted or you experience difficulty deleting the message, there may still be a lock on your mailbox caused by the e-mail software on your local computer. Verify again that the e-mail software on your local computer is closed. If the problem persists, restart your computer, wait 5-10 minutes, and then try the process again.
