I specialize in projects covered under the umbrella of Human Performance Technology (HPT) and offer the following services…

Performance Consulting

In the role of a performance consultant, I assist managers in the analysis of human performance problems and help them build systems that deliver the performance they desire. The model I use for the exploration and understanding of performance assumes the presence of three critical components that effect human performance in the workplace: (1) a person with the right knowledge, skills and attitudes, (2) complete and accurate content (i.e., how to do the performance), and (3) an environment conducive to the performance.*

As a result of many years in the training industry, I am keenly aware of the high cost of training and tend to use training only as a performance improvement tool of last resort -- only if knowledge and skills are lacking. Often, the solutions required to elicit desired performance include tools other than training -- less expensive tools such as information, documentation, feedback, job aids and/or workplace design.
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Instructional Design

When a performance solution requires training -- eLearning/WBT or instructor-led (ILT), for example -- I help managers design and develop effective instructional systems.

Effective instructional solutions are performance-based**, meaning that they…

• Are designed to accomplish pre-specified objectives
• Include objectives derived from the job or some other part of "real world"
• Include skill checks with which the success of the instruction can be assessed
• Offer, during the instruction, an opportunity for learners to do whatever it is the objectives require them to do
• Encourage learners to study and practice ONLY those skills in which they are not yet competent.

Thought-leaders who have had the greatest influence on my designs include: R. Carkhuff, R. Mager, S. "Thiagi" Thiagarajan, and R. Vitale.
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Training of Trainers

Hundreds of managers and trainers from dozens of organizations have used me to help them build better design and facilitation skills. I teach them to…

• Link their learning programs to results that have impact on their organization's bottom line
• Evaluate and improve their performance as facilitators
• Engage more effectively with their learners
• Effectively handle awkward situations in front of groups of learners
• Use learning tools such as games, role plays, case studies, story telling and humor.

In addition, I bring to trainers I coach not only a decade of award-winning work in the business of human resource development, but also practical experience in "keeping the content interactive and engaging" from my work in the business of entertainment.
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Training Facilitation

I specialize in the in the facilitation of professional development, sales and basic technical skills training programs, such as...

Professional Development Skills

Sales Training

• Consultative Selling Skills
• Selling From The Customer Service or Technical Support Desk

Technical Training

• Software (e.g., MS Office products)
• Technical Writing
• Project Management
• Project Managing eLearning and Web-based Training (WBT) Projects

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Executive Coaching

I provide coaching to managers interested in "a legitimate shortcut to growth."*** I offer one-on-one coaching in the following areas:

• General self-assessment, goal setting and goal achievement
• Communication
• Public Speaking
• Management and Supervision
• Training Facilitation

Though I am not a licensed therapist, I am an applied psychologist with a graduate degree in counseling. Upon request, I can make referrals to professional therapists.
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What Makes Me Different from Other Consultants?

Business leaders choose to use me on their performance improvement projects for four main reasons:

1. Quality mixed with experience -- I combine high-quality work with over a decade of experience in human performance consulting.
2. A focus on results -- I have "real world" experience in business, and know what it means to have an impact on the bottom line. I'm not just out to help learners have a good time (though often that happens too).
3. A solid professional network -- My network of professionals includes industry thought-leaders, strategists and practitioners in HPT, instructional design and eLearning.
4. A history of professional acheivement. I have received certifications, awards and faculty memberships from respected organizations such as Blessing/White, Development Dimensions International (DDI), Georgia State University, American Management Association (AMA) and the American Society for Training and Development (ASTD).
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*This model based on the work of R. Vitale. **As defined by R. Mager (1999) What Every Manager Should Know About Training. ***Scott Peck (1998) The Road Less Traveled.
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