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 There's
a lot of talk about bringing out the best in people. For
me, it's my business.
As a nationally
recognized leader in human performance technology (HPT),
I believe the organizations that profit the most are those
whose leaders invest time and energy in their most valuable
resource -- their people.
I don't just
help these business leaders create learning programs that
look good or feel good, I help them walk their talk by building
high-quality programs that are relevant and deliver impact --
impact for the learner, impact for the organization, impact
to the bottom line.
The stories here
are just a few of the many ways I've helped managers increase
revenues, decrease costs, help
their employees get the knowledge and
skills they need and make the most
of their training dollars.
Increasing
Sales
A senior manager
at one of the most widely-recognized software game producers
in the world needed help building sales skills among her
call center reps and so she contacted me.
After discussing
her needs, I designed and delivered a performance intervention
that included training and coaching programs based on techniques
used by an award-winning, sales call center in the Southeastern
United States.
The programs
helped significantly increase sales in all three of her
call centers -- Inside Sales, Customer Service and Technical
Support. In one center, we observed a sales increase of
over 500% within the first six months.
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Decreasing
Costs
The Director
of Learning for one of the nation's largest staffing firms
needed a better new employee orientation program -- one
that would help his managers get their people up-to-speed
quickly and decrease turnover. He called on me to help design
and develop a new employee orientation program.
After pinpointing
the organization's needs, we created a state-of-the-art
new employee training program that included both eLearning
and instructor-led components for building professional
development skills, industry-specific knowledge, and technical
skills.
Initial impact
included participants at all levels -- from clerical-support
staff to new executive leaders -- raving that this program
was one of the most helpful and relevant professional learning
programs they had ever experienced.
The more significant
impact, however, was that managers back in the field began
reporting that their people were entering the field more
motivated and better equipped with the knowledge and skills
they needed -- thus saving time and delivering results to
the bottom-line quicker than before.
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Getting
the Knowledge and Skills You Need
A senior manager
at a NASA Space Flight Center wanted to help her employees
build better professional development skills. (Some of those
employees were working on the current Space Shuttle project.)
Following an
initial consultation, we uncovered several skill areas in
which her people needed development. One of these was in
the area of time management and included such skills as
prioritizing tasks, managing interruptions and planning
meetings. She called on me to assist in the design and development
of a cost-effective performance intervention that included
customizing an existing training program and job-aids, as
well as one-on-one coaching.
In the end, her
employees developed the knowledge and skills they needed
and program results exceeded her expectations. (And the
next time the Space Shuttle took off, it was on time!)
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Making
The Most Of Your Training Dollars
 In
one of his films, a competitor catches Clint Eastwood off
guard and reminds him, "There are two kinds of spurs, my
friend… those who come in by the door and those who come
in by the window."
In the world
of performance technology there are two kinds of consultants,
those who bring style and those who bring substance.
I bring you both.
While having
style may help you feel better than your competitors,
and having substance may help you think better than
your competitors, having both helps you perform better
than you competitors. And better performance is what keeps
you in business.
When you invest
in your next performance improvement project, include a
professional with…
- experience
in the real-world of business
- a network
of thought-leaders in instructional design and eLearning
- training in
the behavioral sciences, and
- mastery of
best practices in training design and development
Make the most
of your training dollars and don't get caught off guard by
your competitors. Contact me today
and let's discuss how I can help you bring out the best
in your people.
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